Straightening Out Some Of Phoenix Comicon’s Volunteer Changes

pcc-2017-logoHi Readers,

While not all of you are local to the Southern Arizona area several of you have probably heard about Phoenix Comicon’s recent change to their requirements for volunteers. Specifically that, as several sources are describing, individuals will have to “pay to volunteer”. Well, as someone who does volunteer for the convention, here are a few things that have been left out of, or ignored in the articles that have been posted to social media (typically with rants from those frustrated by the change).

Everyone, and I mean everyone seems to have an opinion on this change. Phoenix Business Journal, AZ Centralio9, and The Mary Sue among others. The entire geek-o-sphere is up in arms. Bleeding Cool has posted a few articles, even covering how the spillover of the news into social media has been very negative, including one about a former volunteer who is now banned from exhibiting.

Well, as I mentioned, in addition to attending Phoenix Comicon I volunteer for the con. I like volunteering for the con and it’s no secret. I’m not currently a member of the Blue Ribbon Army, but I have spent the past week looking over their site, Phoenix Comicon’s Volunteer Agreement, Matt Solberg’s email and the press release the con sent out.

Here are a few things that I’m frustrated about, regarding the response to the changes and some misconceptions.

  • Phoenix Comicon is charging volunteers.
    • Technically no. The Blue Ribbon Army is charging members (like any social non-profit can).
  • You might pay to be a member and NOT get to volunteer.
    • No, the site currently reads “members will have the opportunity to accept positions” meaning that one could be guaranteed a spot as a volunteer (if hired by the applicable supervisor) as long as they become a member of the Blue Ribbon Army before assuming their duties.
  • BOTH Phoenix Comicon AND Blue Ribbon Army, share Directors (Matt Solberg, and Joe Boudrie) this is all about greed.
    • No. As per the BRA FAQ, the director positions of their board are unpaid volunteer positions and as of today Matt Solberg, resigned from his position on the board.

Does the con itself profit off of having volunteers OF COURSE, but that’s not changing with this new step/cost.If people are mad at the facts then that’s fine. It’s when people are mad at misconceptions that I get annoyed.

Now. As a volunteer who has taken responsibilities seriously in my time over the last few years, I like many others am frustrated by two things specifically.

First, with the message they gave, it does seem unfair that as one who gives of my time (and as a Tucson resident gas money) to now have to give a dollar amount to continue giving said time and resources. Second, the primary reason initially offered (volunteers who collect passes and then not perform their duties) feels punitive and unfair.

Volunteer teams become like family and this is like the family was going out to get ice cream, but your lame sibling wouldn’t shut up in the back seat, so now no one gets toppings.

I enjoy what I do for the con. I appreciate all the nerdy relationships I’ve developed over the years. I love the thrill of moderating a panel. But I don’t enjoy, appreciate or love this change.

In light of all the responses to this change, Matt Solberg has sent out another email, and press release (copied below), breaking down more of the reasons behind this change (which amount to avoiding legal issues in the future regarding staffing, so that the con can continue).

As of this post, I’m not 100% sure about my upcoming decision to continue as a volunteer. I want to continue, but it would be dishonest not to express my disappointment in all of this. There’s a meeting tonight,one of a few (open to volunteers with questions) and an upcoming All Staff meeting. I’m hoping by that time I’ll know for sure. I’ll post any updates as I get them.

Thoughts on the volunteer changes? Let me know in the comments.


Press Release from Phoenix Comicon, sent 01/05/2017

Dear All,

Let me start by apologizing for the rupture that has occurred in our community because of the announcement last week regarding the new requirement that volunteers be part of the newly-formed Blue Ribbon Army.  We did not expect this level of reaction.  That friends are unfriending others over this issue is anathema to the core values of both Phoenix Comicon and Blue Ribbon Army, which seek to provide opportunities for those of us in the geek community to celebrate our interests and meet others.  As another said, “This is con circuit; not politics.”

It should not be lost on anyone that the visceral reaction is a sign of how passionate our community is about Phoenix Comicon and that we all have a common interest in seeing it thrive for years to come.  Unfortunately, our messaging failed to adequately communicate the reasons for the change and why the change is vital to the continued viability of Phoenix Comicon.  I want to now correct that mistake and speak candidly about the reasons for the proposed change.  We also want to solicit your comments and feedback on the options available to Phoenix Comicon going forward.

When I started Phoenix Comicon I simply followed the model that existed for decades prior to me:  volunteers working for a for-profit company.  That model is so prevalent within conventions and sporting events that it never occurred to me that there might be legal hurdles in operating in such a fashion.
However, in recent years, both private parties and governmental agencies have taken the position that a for-profit company can only use volunteer labor under limited circumstances and the lines are not always bright.  In my announcement last week, I referenced changes within the industry that are forcing us to adopt a new staffing process without offering specifics.  I was referring to this shift in position.  One need not look far to see stories related to this shift.
Here’s one on the lawsuit over at Emerald City Comic Con over their staffing policies:

Here’s one from The Mary Sue on overall convention volunteers:

And one on the South by Southwest festival in Austin, TX:

And one on our decision that details the overall industry:

And here’s a good one on five trends to watch for next year:

Simply put, although we believe that Phoenix Comicon has always acted legally, the model we have used presents too large of a risk moving forward.  Phoenix Comicon can no longer use direct volunteers to staff the convention while maintaining its current status.

We have two options:
One – go to an all paid staff for Phoenix Comicon.  This would bring a more dedicated and professional staff, but would require a reduction of over one thousand positions, as Phoenix Comicon cannot afford to pay over 1,400 volunteers. It would further require an update to our existing organizational structure and process.  We estimate that less than 30% of existing staff would be offered a paid position.

Two – liaise with a non-profit social club recognized as a 501(c)(7) whose members pay annual dues.  This would require volunteers to pay an annual fee in the amount of $20.  We would be able to maintain a similar structure to what we use today and estimate that up to 90% of existing staff would maintain their role.

Maintaining the status quo is not an option, no matter how much we all wish that it could be.

In weighing the two options available to us we considered a number of factors.  First and foremost in our minds was the desire to allow each and every one of you to remain involved.  As I said above, the option to go to a paid staff would eliminate more than two-thirds of the staffing opportunities.  That means that the majority of you would be unable to participate in helping Phoenix Comicon moving forward.

Given the vast number of passionate individuals who participate within Phoenix Comicon, and to minimize the disruption to our overall operations, we chose the second option: to utilize a non-profit social club.  We chose Blue Ribbon Army as they share our values, have been a part of our community since 2013, and have shown their good intentions through their charity fundraising parties.  There is already crossover in the membership of Phoenix Comicon and Blue Ribbon Army.  We wrongly believed that the other benefits of membership within Blue Ribbon Army would be seen as outweighing the annual dues.  Unfortunately, by not clearly explaining the reason for the change, many in the community took away an unintended message.

When we announced this change last week, we minimized discussion of the shift in the industry that makes changing our staffing model imperative.  As I said above, that was a mistake.  The resulting blow up within our community on social media, geek news sites, and local and national news outlets is greater than we anticipated.  We knew this would be difficult, but we underestimated the reaction.

In hindsight, we should have been clear that the choice is not between the status quo and working with the Blue Ribbon Army, but between one model wherein we see significant reductions in the number of positions and individuals who participate and another model that works with the Blue Ribbon Army and keeps the number of positions and individuals we do have though it requires a fee to join.

I do believe in the Blue Ribbon Army.  Matt and Jen Hinds as Founders of Blue Ribbon Army have a great vision for the organization.  I think it is a positive force for good within our community and has the potential to become so much greater than it is.  The resulting firestorm over this announcement has shown that the Blue Ribbon Army will not live up to its full potential with my direct involvement.  Many of you were concerned over my involvement as an Equity and Board member and any perceived conflicts of interest.  Therefore, effective immediately, I am resigning my position on the board and have begun the process of unwinding my equity position.  This will place the power and voting rights of Blue Ribbon Army in the hands of Matt and Jen Hinds.   Upon completion I will have no equity or voting stake within Blue Ribbon Army and will not be listed on any documents filed with the state, although  Square Egg Entertainment remains a corporate member.   You can bet that I’ll be promoting their efforts as much as I can to help them grow.  They are an organization that deserves your consideration.

With that said, many of you may still feel that using Blue Ribbon Army for our staffing needs is unacceptable, and the model we need to follow is that of paid staff, with the resulting reduction in force.  For anyone who has already purchased a Blue Ribbon Army membership who wishes to not take part in said group will receive a full refund.  Please contact Blue Ribbon Army.

At this point, I’m open to either model, as each has strengths and weaknesses.  My sole purpose is to ensure Phoenix Comicon avoids becoming embroiled in the controversies caused by the shifting industry model and can continue for years to come.  We are therefore soliciting your comments and feedback in this regard.

Now is the time for you all as staff and volunteers to come ask questions and make your opinion known.  We have meetings scheduled Thursday night, Saturday morning and afternoon that you can RSVP:

Then next Saturday January 14th we will conduct our first All Hands meeting to discuss this topic.  The meeting will be held at the Phoenix Convention Center at 10AM.  We will not hold breakout or additional meetings on this day as we have in the past.   RSVP link will go out early next week.  I’ll be answering questions about how each option will impact Phoenix Comicon, and then in the week following our All Hands meeting on January 14th, we’ll provide our existing staff and volunteers with a chance to directly make their opinion known on which model we should pursue.  Results will be made public, with the final decision resting in the hands of the employees and ownership of Square Egg Entertainment.

I have always held that we listen to our attendees and the community.  We make mistakes.  We don’t always get it right, but we listen, we continually make improvements, and we cherish that which we have created.  I have great admiration for those who have given to our little show that could.  I have personally responded to as many comments as I could, most of the time good, some of the time, well, not so good.

I know this is the most significant transition Phoenix Comicon has yet to make.  I know there will be many who will disagree with whatever decision we chose.   But I know that Phoenix Comicon will survive, thrive, and continue to provide a source of joy and excitement to thousands of attendees.
This industry is changing and Phoenix Comicon will change and improve as best as we can.   I believe we have a chance to lead with our decision and unite in common cause.

Thank you,

Matthew Solberg
Convention Director, Phoenix Comicon
Owner and CEO, Square Egg Entertainment Inc

2 thoughts on “Straightening Out Some Of Phoenix Comicon’s Volunteer Changes

  1. Pingback: Why I hope Phoenix Comicon Uses the Blue Ribbon Army: Update on Staffing Issues

  2. Pingback: Phoenix Comicon Shifts to Paid Staff Model in Surprising Decision | Geekly Press

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